Cancellations and Refunds

1. Overview

At OneBitShift Logics Private Limited, we strive to provide exceptional service through our FlashHiring platform. This policy outlines the terms and conditions for cancellations and refunds for our services.

2. Subscription Services

2.1 Free Trial Period

If you are within your free trial period, you may cancel your account at any time without charge. Upon cancellation, your access to premium features will be immediately terminated, but you may continue to use basic features if available.

2.2 Paid Subscriptions

For paid subscription services, cancellations and refunds are subject to the following conditions:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• You will continue to have access to paid features until the end of the paid period
• No refunds will be provided for partial months or unused portions of your subscription

3. One-Time Purchases

3.1 Service Credits

For one-time purchases such as service credits or interview packages:

• Refunds are available within 7 days of purchase if no credits have been used
• Partial refunds may be considered on a case-by-case basis for unused credits
• No refunds will be provided once credits have been consumed

3.2 Premium Features

For one-time purchases of premium features or add-ons:

• Refunds are available within 30 days of purchase
• Technical issues preventing use of the feature may qualify for full refund
• Change of mind or dissatisfaction does not qualify for refund after 7 days

4. Refund Eligibility

Refunds may be granted in the following circumstances:

• Service unavailability due to technical issues on our end
• Billing errors or unauthorized charges
• Failure to deliver promised features or services
• Account suspension due to our error

Refunds will not be provided for:

• Change of mind or buyer's remorse
• Incompatibility with user's system or requirements
• Failure to meet user's expectations without documented service issues
• Unused services after the refund eligibility period

5. Refund Process

To request a refund:

1. Submit a refund request through our support ticket system
2. Provide your account details, order information, and reason for the refund request
3. Include any relevant documentation or evidence
4. Our support team will review your request and respond within 5-10 business days

Refund requests must be submitted through our support ticket system. For eligible cases, approved refunds will be processed within 2 weeks of approval.

Once approved, refunds will be credited back to the original payment method used for the purchase.

6. Account Cancellation

To cancel your account:

• Log in to your account and navigate to account settings
• Select the cancellation option
• Follow the prompts to confirm cancellation
• You will receive a confirmation email

Upon cancellation, your data will be retained for 30 days before permanent deletion, unless you request immediate deletion or we are required to retain it for legal purposes.

7. Failed Payments and Chargebacks

In case of failed payments or chargebacks:

• We may suspend service access until payment is resolved
• Chargebacks may result in permanent account suspension
• Disputed charges will be reviewed, and legitimate charges will be reinstated
• Processing fees for failed payments may apply

8. Promotional Credits and Discounts

Credits or discounts provided through promotions are subject to specific terms and may not be refundable or transferable.

9. Changes to This Policy

We reserve the right to modify this Cancellations and Refunds policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Information

For questions about cancellations or refunds, please contact us:

FlashHiring
OneBitShift Logics Private Limited
Email: support@flashhiring.com
Phone: +91-9217120026
Address: C-266 Eta-1, Greater Noida, Gautam Buddha Nagar, UP India- 201308