Service Delivery Policy

Last updated: 11/25/2025

1. Overview

At OneBitShift Logics Private Limited, we provide FlashHiring as a Software as a Service (SAAS) platform. This Service Delivery Policy outlines our service activation and delivery practices for the digital services available through our platform.

Since all our services are digital in nature, no physical shipping or delivery partners are involved in service activation.

2. Service Activation Timeline

Upon successful payment confirmation, your services will be activated within 48 hours during normal business operations. Service activation may take longer during peak periods or holidays.

You will receive an email confirmation with your account credentials and access instructions once your service is activated.

3. Service Access

All services are provided through our secure online platform. Access is available 24/7, subject to occasional maintenance windows which will be communicated in advance.

  • Platform Access: Web-based dashboard available through modern browsers
  • Mobile Access: Responsive design supports mobile devices
  • API Access: Available for enterprise plans with proper authentication

4. Service Availability

Our services are available globally with the following considerations:

  • Geographic restrictions may apply based on local regulations or licensing requirements
  • Service quality may be affected by local internet connectivity and infrastructure
  • Data residency requirements may limit service availability in certain jurisdictions

5. Account Setup and Onboarding

After service activation, you will receive step-by-step onboarding instructions to help you get started. Our support team is available to assist with initial setup and configuration.

Account setup information is also available in your account dashboard under "Getting Started" and "Account Settings."

6. Service Activation Issues

If you experience any issues with service activation or access, please contact our support team immediately. We will work to resolve any technical issues promptly.

  • Email Delivery Issues: Check your spam folder for activation emails
  • Technical Difficulties: Ensure your browser and device meet our minimum requirements
  • Network Issues: Verify your internet connection and firewall settings

7. Service Limitations

Our SAAS platform operates within certain technical and legal boundaries:

  • Platform availability (typically 99.9% uptime)
  • Maximum concurrent users per account
  • Data storage and processing limits
  • API rate limits and usage quotas
  • Browser and device compatibility requirements

8. Refunds and Service Cancellation

For information about refunds and service cancellation, please refer to our Terms and Conditions and Refund Policy. Refund requests must be submitted through our support ticket system.

9. Technical Support

For service activation assistance and technical support, please contact us:

OneBitShift Logics Private Limited
Email: support@flashhiring.com
Phone: +91-9217120026
Address: C-266 Eta-1, Greater Noida, Gautam Buddha Nagar, UP India- 201308